Customer Stories
Real machine builders. Real aftersales challenges.
Afterbase is shaped around the operational reality of machine builders. These stories show how customer self-service and automation can become part of the existing ERP and information landscape.
Evenution
Giving customers and distributors access to the information they need — 24/7.
Evenution uses Customer Operations to make ERP information, documentation and customer-specific operational data available through one secure digital environment.
Read the full storyThe operational challenge
International customers and distributors need information outside office hours and across time zones.
AI-powered Automation
Polyketting — from service email to ERP workflow.
A second customer story is being prepared around the live Service Email Analyzer and automated processing of spare-parts-related quotation requests and customer orders.
Full story coming next
Your story
What does scalable aftersales look like in your organization?
We start with your current operational reality and show how Afterbase can complement the systems and processes already in place.
Request a demoCustomer Operations in practice
See how Afterbase could fit your aftersales operation.
See how Afterbase can fit around your existing ERP, documentation and service processes.