Industrial customer operations
Everything that happens after machine delivery, organized in one platform.
Afterbase helps machine builders organize customer operations, operational insights and AI-powered automation after machines are delivered.
Industry reality
Machine builders have digitized production. Why is everything after delivery still manual?
Engineering
Digitized
Production
Automated
ERP
Integrated
After-sales
Still manual
The platform
One platform for post-delivery operations.
Afterbase combines customer operations, operational insights and workflow automation into one operational layer.
Customer Operations
A connected customer environment for machines, service communication, spare parts, documentation and order status after delivery.
- Machines & installed base
- Documentation & manuals
- Direct service communication
- Instruction videos
- QR code machine access
- ERP-connected spare parts ordering
- Interactive 3D machine viewer
Operational Insights
Turn ERP, service and operational source data into dashboards, KPIs and AI-powered conversations with your business data.
- ERP dashboards
- Service KPIs
- Order insights
- Operational reporting
- Chat with your reports
Automate
AI-powered workflows that reduce repetitive service work and turn incoming communication into structured action.
- Email classification
- Quote requests
- Ticket routing
- Order creation
- Workflow automation
Customer Operations
Every machine becomes its own customer operations workspace.
Give customers and service teams one place to communicate, retrieve information, order parts and work around the actual machine, order, quote or ticket.
Machine-based chatroom
Instruction videos
QR code machine access
ERP-connected spare parts cart
Interactive 3D machine viewer
Documentation and service requests
Operational Insights
From static dashboards to conversations with operational data.
Afterbase helps teams understand ERP, service and operational source data without turning every question into a reporting project.
Automate
Turn incoming communication into structured operational action.
Automate repetitive service work by classifying messages, routing requests and creating follow-up actions from customer communication.
Service automation flow
From message to action
Customer outcomes
Built together with machine builders.
Afterbase is built from real operational challenges in service, data and automation.
"Distributors have 24/7 access to relevant information worldwide, while our backoffice receives fewer operational questions."
Evenution
Customer Operations
"We expect this AI agent to automatically process 60 to 70% of incoming service-related emails."
Polyketting
Automate
"BI helped increase delivery reliability from 50% to 80% in 6 months and to 90% in 12 months."
Roy Haasbroek, Sales Engineer
Singeling Constructie- en Lastechniek
Operational Insights
Integrations
Built around the systems machine builders already use.
Afterbase connects with ERP systems, connected machine platforms and custom APIs to make operational data usable for service teams and customers.
Business impact
Growth should not create operational complexity.
Why Afterbase
Designed for the operational reality of machine builders.
Purpose-built for machine builders
Works with existing ERP and machine ecosystems
Combines customer operations, operational insights and automation
Fast to deploy without large enterprise projects
Every machine you deliver creates future operational pressure.
Make sure your service organization can scale after delivery.
Request a demo