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Polyketting: service email processing powered by AI.
From incoming emails to structured quotations and orders in Ridder iQ.
Customer
PolykettingThe challenge
Service teams receive quotation requests and orders by email. Employees must read and interpret the message, identify the requested items and enter information in the ERP. These repetitive activities consume time and attention.
The approach
Polyketting uses the Afterbase AI Buddy Service Email Analyzer. AI analyses incoming requests, extracts relevant information and supports the automatic creation of quotation and order records in Ridder iQ. Employees can review exceptions and make adjustments when needed.
Expected impact
Less manual handling of service emails.
Faster administrative processing of requests and orders.
Less rekeying between email and ERP.
More capacity for complex, customer-facing work.
Polyketting expects approximately 60% less manual processing of service emails for quotations and orders. This is an expectation rather than a measured result.