Customer Operations
Evenution: customer information beyond office hours.
Helping international customers and distributors access current information from existing business systems without waiting for backoffice support.
Customer
EvenutionThe challenge
Evenution supports customers and distributors across different time zones. Accessing equipment information, documents and current business records often depended on employees being available to retrieve and share details. Routine requests added administrative work.
The approach
Afterbase Customer Operations provides secure self-service access to relevant customer information. Existing ERP and SharePoint sources remain the systems of record, while the portal brings their information together in a single familiar environment.
The value
Self-service allows the team to support a growing customer base without manually handling each additional information request.